August 2026
This policy is published in English only and applies to all users of the Eventi platform, including the Arabic and Hebrew versions of the platform and the application.
1. Scope of this Policy
1.1 This Cancellation and Refund Policy (the "Policy") forms an integral part of the Eventi Terms of Use and applies to payments made to Eventi ("Eventi", "we", "us") through the Eventi platform, website and application (the "Platform").
1.2 Eventi is a discovery and connection platform. Eventi does not sell the products or services of the service providers listed on the Platform, does not collect payment from customers on their behalf, and is not a party to any transaction between a customer and a service provider.
1.3 Accordingly, this Policy governs one type of payment only: the subscription fee paid to Eventi by a business (a "Service Provider") in order to list and maintain its business profile on the Platform.
1.4 Cancellations, changes and refunds relating to services ordered by a customer from a Service Provider are not covered by this Policy. Those are governed exclusively by the terms agreed directly between the customer and the relevant Service Provider. See section 6 below.
2. The Subscription
2.1 A business that wishes to appear on the Platform purchases a monthly subscription from Eventi. The subscription fee is the amount presented to the Service Provider on the subscription screen at the time of purchase, charged in Israeli Shekels (ILS).
2.2 The subscription is charged to the payment card provided by the Service Provider and renews automatically each month until it is cancelled, so that the business profile remains published without interruption.
2.3 The subscription fee is paid for the access, listing and exposure provided to the Service Provider on the Platform during the subscription period. It is not a commission on, and is not conditioned upon, any transaction, enquiry, lead or income the Service Provider may or may not receive.
2.4 Eventi does not guarantee any number of enquiries, leads, bookings, customers or revenue in consideration for the subscription fee, and no refund will be due on the ground that such results were not achieved.
3. Cancelling a Subscription
3.1 A Service Provider may cancel its subscription at any time, with no cancellation penalty and without giving a reason.
3.2 A subscription may be cancelled in either of the following ways:
- through the subscription screen in the Eventi business account; or
- by contacting Eventi at [email protected] or 055-9341102.
3.3 Upon cancellation, the automatic monthly renewal is stopped and no further charges are made.
3.4 Cancellation takes effect at the end of the monthly period already paid for. The business profile remains published, and the subscription features remain available, until the end of that period. The subscription then expires and the profile is unpublished.
3.5 Because the paid period is provided in full, a partial or pro-rata refund is not issued for the remaining days of the current month, except where a refund is required under section 4 or section 5 below or under any applicable law.
3.6 A Service Provider that cancels may reverse the cancellation and resume automatic renewal at any time before the end of the current paid period.
4. Statutory Cancellation Rights
4.1 Nothing in this Policy derogates from the rights granted to a Service Provider under the Israeli Consumer Protection Law, 5741-1981, and the regulations enacted under it, to the extent that they apply to the transaction.
4.2 Where those rights apply, the Service Provider is entitled to cancel the transaction within the period prescribed by law, and Eventi will refund the amounts paid, less any cancellation fee permitted by law, within the period prescribed by law.
4.3 Where any provision of this Policy conflicts with a mandatory right granted by law, the law prevails.
5. Incorrect, Duplicate and Failed Charges
5.1 If a Service Provider believes it has been charged in error — including a duplicate charge, a charge after cancellation, or a charge in an incorrect amount — it should contact Eventi at [email protected] or 055-9341102 as soon as reasonably possible after the charge appears.
5.2 Eventi will examine the enquiry and, where an erroneous charge is confirmed, will refund the amount charged in error in full.
5.3 Refunds are made to the original payment method used for the charge. The time at which the refund appears depends on the card issuer and is not controlled by Eventi.
5.4 If a renewal charge fails, the subscription may be suspended and the business profile may be unpublished until payment is successfully completed. A failed charge does not by itself cancel the subscription; to stop future charges the subscription must be cancelled as set out in section 3.
6. Services Provided by Service Providers
6.1 Any order, booking, payment, cancellation, change or refund relating to a service or product supplied by a Service Provider is made directly between the customer and that Service Provider.
6.2 Eventi does not receive, hold or transfer such payments, and does not operate a refund mechanism in respect of them.
6.3 The cancellation and refund terms applicable to such a service — including deposits, advance payments, cancellation dates and cancellation fees — are those published or agreed by the relevant Service Provider, and the customer should confirm them with the Service Provider before entering into any engagement.
6.4 A customer with a complaint concerning a service supplied by a Service Provider should address it directly to that Service Provider. Eventi may, at its discretion, assist in transferring the enquiry, but is not responsible for the outcome and is not a party to the dispute.
7. Cancellation or Removal by Eventi
7.1 Eventi may suspend, restrict or terminate a subscription in the circumstances set out in the Terms of Use, including non-payment, breach of the Terms of Use, misuse of the Platform or unlawful activity.
7.2 If Eventi terminates a subscription for a reason that is not attributable to the Service Provider and not permitted under the Terms of Use, Eventi will refund the fee paid for the unused portion of the current subscription period.
7.3 If Eventi ceases to operate the Platform or discontinues the subscription service, Eventi will refund the fee paid for the unused portion of the current subscription period.
8. Customers of the Platform
8.1 Searching the Platform, viewing service providers and contacting them through the Platform are provided to customers free of charge. Eventi does not charge customers for use of the Platform, and no refund arises in respect of such use.
9. Changes to this Policy
9.1 Eventi may update this Policy from time to time, including as a result of changes to the Platform, the services or applicable law. The updated version will be published on the Platform and will state the date of the last update.
9.2 The terms in force at the time a charge is made are the terms that apply to that charge.
10. Contact
Email: [email protected]
Phone: 055-9341102